FAQ
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What wax do you use?
We use 100% natural soy wax for a cleaner and longer burn with a better scent throw. It is non toxic, vegan, cruelty free, renewable and free of pollutants.
Do you ship internationally?
For now, we only ship to selected countries in Europe. We are working hard on going international soon.
What is your shipping rate?
Shipping calculated at checkout.
Free standard delivery on orders of 100EURO or more in Belgium.
How long will it take to process my order?
Once an order is placed, it may take up to 1-4 business days to be processed.
How long before i receive my order?
Shipping within Belgium is 2-5 business days. All other EU countries is 2-7 business days. Tracking is available once we have shipped your order. Click here to read more.
Do you accept returns?
We offer a 14 days return policy after you receive your order. Click here to read more.
Do you do wholesale/ bulk orders?
Yes!
if you are interested in stocking our products in your shop or sell them online, do not hesitate to contact us via our contact form
If you would like to place a large bulk order of candles or other products for birthday favours, weddings, baby showers, etc. simply contact us here to organise designs, quantities and deadline. We will get back to you with a bulk discounted price.
How do i use wax melts?
Simply pop a wax melt, or two depending on the size of your room into an oil or wax burner and when the wax starts to melt, the fragrance will fill your room. Click here to know more.
Can i burn my decor candles?
They are designed for decoration purposes but you can light them if you want as long as you follow the candle care guidelines linked here.
Is it normal that my candles have air bubbles?
As our decor candles and jesmonite pieces are handmade, slight imperfections, air bubbles, textures and colour variations may appear.
Why do my decor items have air bubbles?
Our jesmonite products are individually handmade, so there will be some slight imperfections from time to time such as air bubbles, natural crevices and streaks. Our products give more of a rustic, minimal, earthy vibe.
Any coupons available?
If you subscribe to our newsletter then you will receive 15% off your first order!
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